NOOG products are currently only available online at the NOOG online store. They are not sold in physical stores or golf shops.

(*Because we only sell online, we are able to eliminate the middleman and provide high-quality clubs at reasonable prices.)

Currently, we are not selling in physical stores.

Please refer to the product detail page, JOURNAL article, and YouTube video.

In addition, if any events or test drive sessions are held, they will be posted in " NEWS ".

the current,
- We do not accept requests for customization such as changing the shaft stiffness, adjusting the loft angle or lie angle, changing the grip, or engraving on the club or shaft.

We apologize for the inconvenience, but please consult your local golf shop.

(*We are currently considering introducing additional customization services.)

Please check the product details section of each product page.

We currently do not carry ladies' or left-handed irons.

However, we have received many inquiries and are currently positively considering development.

For the latest information, please follow NOOG's official social media accounts and stay tuned for further updates.

Currently, we are unable to accept purchases of specific clubs such as No. 4 or PW. Please note that we only sell sets.

Yes, you can use it in competitions without any problems.

After use, please wipe carefully with a dry cloth.

It is more effective to wipe with water, but be sure to wipe with a dry cloth afterwards and avoid leaving the product wet.

We also recommend using a head cover for those who want to enjoy the changes that occur over time.

Please feel free to contact us using the inquiry form .

Payment can be made by credit card, Google Pay, or Apple Pay.

We will send you an "Order Confirmation Email" when the purchase procedure is completed, but if you do not receive an email, please check the "Order History" on your My Page. If your order has been accepted successfully, the details will be displayed here.

If you have registered an email address such as a mobile phone address, please check your spam filter settings.

If your order is showing in your order history but you have not received an email, please contact us using the inquiry form and we will resend the email.

Yes, you can. You can download it from the "Issue a receipt" option on your My Page, or from the URL sent in the order completion email.

Yes, it is possible.
You can change it by going to "My Page" → "Issue receipt" → "Change destination"

Currently, we are not able to provide gift or present wrapping.

Payment for the product is made at the time of ordering, not at the time of delivery.

For pre-ordered items, payment will be processed at the same time as the order is confirmed.

Since each item is handmade and production is limited, your order will be confirmed once payment is made at the time of reservation. Thank you for your understanding.

Shipping is free.

We'll ship within 3 business days so you can get it ready to use right away.

Orders placed on Saturdays, Sundays, public holidays, or during long holidays such as Obon and New Year's will be shipped within 3 business days after the holiday.

All items will be shipped from the Kansai area.

However, please note that this may be subject to change depending on weather conditions, operations, etc.

*For pre-orders, please check the product details page.

Currently, we are unable to accommodate requests for specific delivery dates and times.

If there is an error in the shipping information (address, phone number, name, etc.) you entered when placing your order, please contact us immediately using the inquiry form .

If the item has already been shipped, you will be responsible for the shipping costs to reship it.

The delivery company will be Sagawa Express.

We accept returns and exchanges on all products.

However, this only applies if you contact us via the inquiry form within 7 days of receiving the product.

For other detailed terms, please see our Returns and Refunds Policy .

I am very sorry.

We will cover the return shipping costs, so please return the item to the address below, cash on delivery.

Also, we would ask that you please contact us using the inquiry form before returning the item.

We take great care in the quality and management of our products, but in the unlikely event that you receive a defective product, we will cover the shipping costs so please return the product.

Cancellations and refunds for orders can only be accepted if you contact us before the product is shipped.

Similarly, we can accommodate pre-orders as long as they are placed before shipping.

The coupon code can be entered on the payment page after pressing the "Proceed to payment" button on the cart page.

If you are using a smartphone, it will be displayed below "Order Summary" at the bottom, and if you are using a computer, it will be displayed on the right side.

Membership registration is not required, but by becoming a NOOG member you will be able to: view your order history, receive receipts, take advantage of the friend referral program, and receive after-sales service.

You can check and change it on your My Page.